Job Openings at Lunarrio
Are you looking for an exciting position at Lunarrio, where we sell fashion for men and women? Take a look at our job openings!
Job Vacancy: Digital Marketing Specialist
As a Digital Marketing Specialist, you are the expert responsible for analyzing data, drawing conclusions, and making recommendations to your colleagues and the management team. You will be in charge of the technical aspects of marketing and work with various programs.
You identify opportunities for improvement using tools like Google Analytics, optimize email funnels, and enhance the customer journey. This is a highly versatile role!
In this position, you will have a lot of freedom and be responsible for shaping your role. You will play a key role in positioning Lunarrio and are motivated by the results you achieve.
Job Requirements:
- Thinking level and work experience equivalent to an HBO degree (level 3)
- Experience in technical marketing (website management, Google Analytics, etc.)
- Experience with Salesforce is a plus
- Availability of 24 to 40 hours per week
Desired Qualities:
- Passion for analysis and improvement
- Entrepreneurial mindset and proactivity
- Eagerness to learn
What We Offer:
- Inspiring colleagues with a great sense of humor
- A competitive salary, depending on experience, ranging from £2,500 to £3,500 per month (based on 40 hours)
- A smartphone for both professional and personal use
- Enjoyable Friday afternoon drinks and regular team outings
- Attractive discounts on Lunarrio products
Job Vacancy: Customer Service Manager
Do you want to further develop your career in customer service? Lunarrio is looking for enthusiastic professionals to join our customer service team.
Are you an experienced and motivated customer service professional, ready to take on the challenge of elevating our customer service team to the next level? If so, we are looking for you for the role of Customer Service Manager!
Job Description:
As Customer Service Manager, you will be responsible for leading, coordinating, and optimizing our customer service department. You will manage a team of enthusiastic customer service staff and work actively on the further development of the department. Your goal is to ensure customer satisfaction within our diverse network, which includes both business and individual clients.
Responsibilities:
- Leading and coaching the customer service team
- Developing and implementing improvements in customer service processes
- Ensuring efficient handling of incoming calls and emails in English
- Providing innovative solutions for complaints or issues
- Organizing and coordinating returns in collaboration with logistics partners
- Working with our CRM system and reporting relevant customer cases
- Ensuring a positive team dynamic and a motivating work environment
Job Requirements:
- Thinking level and work experience equivalent to an HBO degree (level 3)
- Proven experience in a leadership role within customer service
- Excellent command of English, spoken and written
- Strong analytical and problem-solving skills
- Excellent communication and team management skills
What We Offer:
- A full-time position (40 hours per week)
- An inspiring work environment within a fast-growing company
- A competitive salary, depending on experience
- The opportunity to contribute to the growth and development of the customer service team
- Various team outings and company events
How to Apply:
Do you think you are the right candidate for the Customer Service Manager position at Lunarrio? Send your cover letter and CV to info@lunarrio.com We look forward to receiving your application and possibly welcoming you to our team soon!
