Frequently Asked Questions:
We are glad you want to contact us! Do you have a question about your package? First read our frequently asked questions below, they contain the most frequently asked questions. Can't find the answer to your question? You can always contact us at the bottom of this page.
Where is my package?
After placing your order, it takes on average 1-2 business days to process your order and 4-9 business days for delivery in Australia. If these timelines are exceeded, please contact our customer service.
Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam folder, sometimes our emails end up there. Please note that there may be a delay before your Track & Trace link becomes active.
How can I track my order?
You can track your order using the Track & Trace number you received by email. Enter the Track & Trace code on our special page to see the status of your delivery. You can do this on this page.
I am not satisfied with my package?
Please refer to our page; Return policy to return your package.
If you cannot find the answer to your question, you can always contact us:
Company name: LE Global Limited - Lunarrio
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
E-mail: info@lunarrio.com
Telephone number: +447830959430
