Our Collections
High quality
Quality First, Always
At our company, quality is our top priority. We ensure that every product meets the highest standards, from materials to craftsmanship. Our commitment to excellence means we carefully select, test, and refine our items to guarantee durability and reliability. No matter what, we stand behind the quality of everything we offer—because you deserve the best.
the sustainable journey
Sustainable & Eco-Friendly Choices
Sustainability comes first with us. All our products are made in an environmentally friendly way, with respect for nature and the future. We reuse as many materials as possible and consciously choose recycled and sustainable resources. This way, we contribute to a cleaner world without compromising on quality and style. Together, we make a difference!
OUR Best Sellers
Tips & Tricks
Decor Hacks: Simple Ideas for a Beautiful Home
Frequently Asked Questions
SHIPPING
We offer free shipping on all orders within Australia, with no minimum order amount.
- Processing Time: Orders are processed within 1-2 business days. Orders placed on Friday nights or weekends may require additional processing time.
- Delivery time: Once your order is processed, delivery takes an average of 4-9 business days
Returns & Refunds
- Return Period: Returns are accepted within 30 days of receiving your order.
- Return Policy: Products must be in their original condition, with the original labels and tags attached. Packaging must be undamaged and items must not show signs of use.
- Refusal of Return: If the returned items do not meet these conditions, we reserve the right to refuse the return. Returns that show signs of use or have damage not caused by Grand Arbre may be rejected.
- Contact Us: For a return label, please contact our customer service team by emailing info@lunarrio.com or calling +442080502750. This will also inform us that your return is in transit.
- Return Processing: Once we have received your return, you will be notified by email.
- Refund: Refunds will be processed within 3-5 business days after we receive your return.
You can cancel your order within 5 minutes of placing it. After this time, orders are processed and cannot be cancelled. To request a cancellation, please email info@lunarrio.com directly.
CUSTOMER SERVICE
Contact information:
E-mail: info@lunarrio.com
Phone: +442080502750
Opening hours:
Monday - Friday: 08:00am - 18:00pm
Saturday & Sunday: 10:00am - 16:00pm
We strive to answer all questions within 24 hours.
